Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected; with that in mind we offer a 30-day return policy on most items.
Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.
Opened items are not eligible for returns. This includes:
Certain items on the site are not eligible for return regardless of their status. These may include collectible trading cards, costumes, sealed underwear, jewelry, food/edible items, and any other item noted as ineligible for return on the product details page.
Used or worn clothing, apparel, Halloween costumes, and accessories may not be returned.
Any defective item or item damaged in transit can be exchanged for a replacement or replacement part within 30 days of receiving your order, if available. If not, we will offer a refund. We may request you to email a picture of your broken or defective item for review.
The following issues do not qualify as a defective product:
Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization may be delayed and may not be eligible for a refund.
Email: service@bigbadtoystore.com
Toll Free: 888-980-2287 (9:00 AM to 5:00 PM CST Monday–Friday)